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FAQ

Find the answers to the most common questions we get asked

General

  • Is the Calendar important?
  • What are Group Events?
  • I am a Parent and Teacher at the same school, what should I do?

For Leaders

  • I just finished my roll-over and all staff disappeared. What should I do?
  • What can an Admin do?
  • I've imported all my users. Can I add more users?
  • What's the difference between Groups and Boards?
  • What's the difference between a Teacher and a Contributor?

For Teachers

  • When to use Direct Posts? 
  • Why use Alert Posts?
  • How many Classes can I create?
  • As a Teacher, why can't I post on a Class?
  • I'm trying to post, what size files can I upload?
  • Can Teachers chat with one another?

For Parents

  • Can Parents chat with each other?
  • I'm a Parent, why can I chat to some teachers but not others?
  • Why can't I see the chat icon on the Parent App?


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